Ofgem is optimistic in suggesting that contacting your energy supplier again will solve the problem of getting an appointment to replace old Radio Teleswitch Service electricity meters (Fears 300,000 British electricity meters will not work after tech switch-off, 26 May).
Contacting the CEO of EDF hasn’t done it yet for me, though I have had an apology and a flurry of emails.
My March appointment was cancelled on the day, three subsequent attempts to rebook were fruitless, and then EDF sent an aggressive letter accusing me of taking no action and refusing their offers of support. Apparently appointments were ready and waiting, were I to do as they had been begging me to, and I would find plenty of available bookings by going online or phoning.
There weren’t any, and as even the CEO hasn’t yet been able to find one for me, I think Ofgem needs to recognise that trying again is a waste of time.
Sally Jaine
Blackawton, Devon
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