Things go from bad to worse at UK cable company NTL. It now has a new way to deal with those annoying customers calling up to report the all-too-frequent faults. The poor call centre workers, doubtless sick of answering queries about the company's appalling level of service, are now simply picking up, blurting out "we're too busy to take your call now, bye!" and cutting off the caller.
That's if you get through to anyone: the company has introduced a tortuous call handling system that siphons users off into a terminal loop of lengthy recorded messages in lieu of putting you through to a human being.
Next time you hear them insisting its customer service is getting better - and they are prone to claiming this - pop over to the new NTL:hell site to see what the real story is. We used to like the old NTLhellworld site, but NTL - despite suffering from enormous debt that almost brought it down this year - found the cash to buy the site up.
