Elizabeth Stokoe, professor of social interaction, Loughborough University
What research have you done into clearing?
ES: We collected about 3,000 calls from last year’s clearing conversations at Loughborough University, transcribed them and then analysed in detail the patterns that emerged.
What mental state were people in?
ES: Clearing is an emotional time and we expected a lot of tears, but actually found that although people were upset they didn’t usually let their emotions interfere in the practical business of making a phonecall. They were generally quite calm and this didn’t surprise me, having studied people in crisis situations – for example doctors talking with patients – it’s amazing how resilient people can be even under very stressful circumstances.
What did you learn from your research into clearing?
ES: Repeat calling wastes everyone’s time and getting stroppy isn’t going to help – some students would phone again if they got a no, hoping to get a different offer from another call taker, but we found no evidence that repeat calling resulted in a course offer when a previous call had failed to secure a place. Repeat calling just slows everyone down – if you don’t get an offer from the first person you talk to, better to move on and look for a course elsewhere.
What were the most common things that students didn’t realise about clearing?
ES: There were several examples of parents calling on their child’s behalf to discuss their application, but if you haven’t nominated a contact, such as your parent or your guardian, as part of your Ucas application form, then only you can speak to the university about your application. Many callers from the sample analysed were also surprised to discover that grades at clearing rarely drop – in many instances they actually increase as demand for places rises and the number of vacancies falls. And finally, bribery doesn’t work! One caller offered a “parental donation” to the university to secure a place – needless to say it did not change the outcome of their call.
Sue Broadbent, acting head of student support and wellbeing, Northumbria University, Newcastle
What mental preparation should students do before phoning?
SB: It’s important to stay calm, think positively and use relaxation techniques. Be as prepared as possible – do some research on the clearing system. Go to the Ucas website where you can view the full list of vacancies available. You can then start drawing up a shortlist.
What questions should you ask?
SB: Before you even enter clearing, you need to ask what it is you want from university and what matters to you – for example, what type of course you want to embark on and why, and where you want to live. Think about whether there are any opportunities for work experience or placements, what type of jobs graduates in those subjects are getting, whether there is accommodation and what life is like in general as a student at that university.
What sort of attitude should an applicant have to be successful in clearing?
SB: Clearing could turn into the best thing that happens in your life, especially if you get on to a course you love, in a city you’ve always wanted to live in. It’s important to take any opportunity that comes along. While it might feel like a daunting and stressful time, it’s also exciting. The key is to stay positive, proactive and relaxed. Don’t feel sorry for yourself, or compare yourself with others.
