A man has spoken of his frustration at waiting two hours to be rescued after he was trapped in a lift at Nottingham railway station.
David McVea, 62, of St Ann's was returning to his car in the station car park on Wednesday, October 9.
After paying for his ticket around 4.35pm, he got into the lift to head to the sixth floor, along with another man.
The DHP worker said: "I was in the lift with one other man, who pressed level four, but when it reached level floor the doors didn't open.
"We tried pressing a few things but after a few minutes, we pressed the alarm to get help, something I'd not done before.
"But all we got was an automated message telling us the lift number and address... Repeatedly. It was quite loud as well."
After around 15 minutes, David said a man in a high-vis jacket came to the window of the lift and asked if the men were okay.
He ensured help was on the way but that it could take up to the 30 minutes.
David added: "He said he could only apologise.
"But half an hour passed, and then he disappeared. We didn't see him again.
"Then an hour and half passed with no one to speak to or let us know what was happening.
"The power also cut off at one point, which meant the automated voice stopped at least."
East Midlands Railway, which runs the station, has insisted a member of staff "stayed with them throughout" the situation.
But feeling they had been left alone, David and the other man tried ringing East Midlands Railway, Nottingham railway station and the British Transport Police, but there was no answer.
"When we felt there was no help coming, we rang police on 101 who said they would contact the fire service," he said.
"At this point we had been in the lift for around two hours. The fire crew arrived and took a few minutes to get us out.
"The lift had in that time been sinking very slowly, and was around 30cm lower than when it first stopped which was very strange.
"When we got out, I saw the same man in the high vis, who came to apologise but it was all very disappointing.
"All I could say was, 'where were you?' before thanking the fire service."
The men were rescued out of the lift around 6.45pm.
Despite David saying both he and the other man remained calm throughout, he was not satisfied by the response.
He said: "You need to be able to talk to a human in those situations, but there was no one there. We got no help and all that waiting and not knowing.
"I would like to raise a complaint as I think the procedures need to be looked at."
A spokesman for the Nottinghamshire Fire and Rescue Service said: “We received an incoming call from an individual who was trapped in a lift along with another person at the Railway Station on Queens Road.
"The time of call was 6.27pm and we sent one appliance from West Bridgford to attend the scene.
“The crew rescued the trapped people and a stop message was sent at 6.50pm.”
A spokesperson for East Midlands Railway said: “We are very sorry two of our customers were stuck in one of our lifts on Wednesday.
“Although engineers were called immediately to release them and our staff stayed with them throughout, we appreciate this was an unpleasant experience and they should have been released much quicker.
“We would be delighted to speak to both customers to offer our apologies in person and listen to their views on how we can improve in the future.”
