Liverpool fan group Spirit of Shankly have demanded supporters who were affected by ticketing issues for yesterday's friendly with Athletic Bilbao be refunded by the club.
The Reds have introduced Near Field Communication (NFC) for stadium access for the upcoming season, which requires an electronic pass downloaded into a digital wallet on a mobile phone and is then scanned for entry.
This new process did not get off to a strong start for the Bilbao match, with many supporters stuck in long queues outside prior to kick-off and some choosing to head home having lost all patience.
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Kick-off was delayed by 30 minutes, prompting Liverpool to release a statement after the game apologising and thanking fans for their 'patience and understanding'.
Spirit of Shankly responded to this with a message of their own and have called for change ahead of the new campaign.
A SOS statement said: "Today's thrill of returning to Anfield soon turned sour for thousands of Liverpool FC supporters.
"For many, it was the first time they had been to the stadium in almost 18 months; for the club to see their new entry system in action before the first home game of the season on 21 August.
"The scenes around the ground suggest that LFC's scheme of entry - supporters entering Anfield this coming season, with a few exceptions, need to have downloaded a NFC ticket to their smartphone, which they then hold up at the turnstile before being clicked through - has failed at the first attempt with a large crowd.
"As the number of frustrated fans seeking help from stewards grew, so did the chaos and, understandably, anger.
"Some were told to move to other turnstiles, other than the one they were supposed to enter, as they were opened for anyone to go in. It took some fans, including one of Spirit of Shankly's committee members upwards of eight attempts to gain access.
"This had the feeling of more than teething problems and it is worrying what will happen tomorrow when Liverpool play Osasuna and in two weeks' time for the lunchtime kick-off against Burnley with a full capacity."
Commenting on how Liverpool should now respond to the issues faced, SOS added: "The club's statement that delays were due to 'access processes' and 'matchday' operations will do little to assuage fans' grievances.
"Worries over what would happen with entry now relying not only on the technology at the turnstiles but also on thousands of individual phones have been relayed to the club over the past few weeks.
"Those fans who did not get in on time, or at all, should be refunded the price of their ticket at the very least.
"SOS have contacted LFC and we will keep members updated."
