To suggest that changes by Southern Rail have made matters worse for disabled passengers (No guarantee of help for disabled passengers, 17 January) is profoundly misleading. There are more staff on trains who are now more focused on assisting passengers than ever. We are committed to making our services more accessible and have a clear system in place to help disabled passengers and those with restricted mobility make their journey.
Southern Rail operates on a Victorian infrastructure that was not designed originally with the needs of disabled people in mind. But with every change we make – whether buying a new train, upgrading a station or changing how we work – we are increasing and improving accessibility to the railway with the aim of getting all our passengers where they want to be, safely and on time.
Charles Horton
CEO, Govia Thameslink Railway
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