PayPal has announced changes to its service agreement which will affect everyone in the UK with an account from the start of next year.
In an email to customers, PayPal gives reassurance that they do not need to take any action before the changes come into effect on January 28, 2022 - unlike this time last year when it was announced inactive accounts would carry an annual handling fee of £12.
The changes mostly involve moving pages around to make it easier to navigate and clarification of PayPal’s dispute policy, however, one involves sellers, who will have to provide a proof of shipment and delivery with an online verifiable tracking number from the policy implementation date.
The list of upcoming changes is listed below, however, PayPal warns that everyone using their services after these come into effect will be bound by them.
PayPal said: “By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes.
“However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.”
Full list of PayPal changes
Effective January 28, 2022 PayPal include:
- Relocating PayPal’s Buyer Protection program and Seller Protection program terms to separate web pages.
- Revising PayPal’s Seller Protection program to clarify that proof of shipment and proof of delivery also must include an online verifiable tracking number.
- Clarifying that abuses of their online dispute resolution process, PayPal's Buyer Protection program, and/or PayPal’s Seller Protection program are restricted activities as defined under the user agreement.
- Clarifying that customers will not be charged a Standard Dispute Fee for disputes that have met all requirements of PayPal’s Seller Protection program.
- Clarifying that a Minimum Reserve is also known as an Upfront reserve.
- Introducing 14 additional currencies for withdrawals from a PayPal account and clarifying the minimum and maximum fees that may apply where withdrawal transactions are made in these currencies.
- Changing the additional percentage-based fees for international donations as well as simplifying our market/region country classifications for these fees.
- Clarifying that donations sent or received by a merchant are a type of commercial transaction.
- Clarifying the definition of the European Economic Area (EEA) by introducing a list of markets/regions which form part of the EEA.
You can view the full details of changes by visiting paypal.com/uk, clicking 'Legal' at the bottom of the page and then selecting 'Policy Updates'.
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