My Waitrose broadband connection goes at a snail's pace. Each time I ask for help, I have to work my way through 12 to 20 "troubleshooting solutions".
A Slow Anonymous
Waitrose's small broadband service had a good reputation when it was run by Brightview, which also ran Madasafish. BT bought Brightview two years ago. You might now be better off switching suppliers, even if you switched to BT. However, smaller ISPs such as Be, NewNet and Zen generally offer a better service than ones going for volume. Try reading the reviews at ISPreview.co.uk and similar sites, rather than the price comparison sites. Results are variable as not all exchanges are equal, but cheap broadband is rarely good broadband.
Backchat: Stephen Stannard points out that "Be hasn't been a 'smaller' ISP since it was taken over by O2". He adds: "My experience of O2 Broadband has been so good that I was genuinely surprised, and, as a pay-as-you-go O2 mobile phone user, I pay £7.34 per month for unlimited bandwidth and get an average of 5.5Mbps real-download speed on an 'up to 8MB' connection."
