These days, so much of our world is contained within a small glass and metal box we carry around in our pockets.
Everything from messages of love and treasured family photos to private information like bank details and addresses are all stored in one small, expensive place, and losing all of that can feel like the end of the world, not to mention the expense of replacing your phone.
UK mobile phone insurance firm so-sure has issued guidance on what to do if you misplace your phone or if it gets stolen.
Six things to do as soon as your phone goes missing:
Try to locate your phone using its built in tracking tool
This is something most phones, such as Apple or Android devices, come with nowadays. If your phone is basic, or old, or it's turned off, you might not be able to track it.
Report your phone missing as soon as possible to your network provider, insurance provider and the police
Your network provider will be able to block your SIM and/or blacklist your device, meaning it can't be used with any UK network provider. If you find your device it can be unblocked. Doing this as soon as possible will prevent you paying for any unauthorised activity, such as calls or downloads. If you report your phone as lost or stolen within 24 hours, the most you'll need to pay for unauthorised use will be capped at a certain amount, like £100.
Get your phone's identification number (IMEI) from your network provider
You'll need when you report your phone missing to the police.
Ask your network provider for a replacement SIM card
But be aware they may charge you.
Get a crime reference number when you contact the police
Do this if you think your phone may be, or definitely was, stolen. Your insurance provider will ask you for this when you make a claim.
Report your device missing on the Immobilise website
This is a national database which is free to register with and use. The police can use it to return your phone if they find it.
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