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The Guardian - UK
The Guardian - UK
Technology
Kate McCann

Shortlist: Innovation in frontline services

Dyfed Powys police: new innovative integrated IT systems improving front line services

"We created three systems completely in-house that enabled our officers to work in a more efficient and informed way.

"The first system involved information and intelligence facilitating the seamless, high-speed transfer of information to a briefing and tasking system.

"The briefing and tasking system automatically assimilates significant data from various locations, allowing supervisors to brief and task all resources according to latest or best intelligence, maximising our visibility and impact within our communities.

"Finally this information can be accessed in live-time, showcasing staff and incidents and supporting accurate evaluation of resource deployment."

Department of Work and Pensions: Tell Us Once

"Birth and bereavement are times that people should be spending with family and friends, not navigating government red tape.

"The Tell Us Once service makes innovative use of IT by sharing information quickly and securely with up to 28 government and council services, saving people having to notify them individually.

DWP bereavement
Photograph: DWP

"To make it even easier, we offer a choice of using a face to face, telephony or online service.

"People love us and want us to notify even more services. We are working with private sector partners to explore the possibilities. There's much more to come with Tell Us Once."

North Yorkshire county council: making a difference with telecare

"This innovation has given people with dementia improved health, greater independence, choice, dignity and a better quality of life. A small investment in telecare technology has delivered priceless benefits.

"Telecare gives staff quick, timely alerts to incontinence, residents out of bed or outdoors, removing the need for intrusive 'just in case' checks and giving tremendous improvements to the residents' wellbeing.

"Technology and people are working together in harmony, freeing up staff to spend essential, quality time with residents and reassuring their families that their loved ones live in an environment where their health, safety and happiness are paramount."

Staffordshire county council: Patchwork

"Practitioners from different agencies often have no way of knowing they're working with the same families. Patchwork is a social app that solves that by connecting the practitioner team around the family in an intuitive way.

"With a uniquely strong emphasis on co-design and change management in complex areas like client consent and information governance, the tool has been designed from scratch with practitioners, for practitioners.

"Patchwork is innovatively funded and backed by Staffordshire County and Lichfield District councils, matched by NESTA and Nominet Trust, and developed by FutureGov in true partnership. It's live in Staffordshire and Brighton and Hove."

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