A Scots mum has been left heartbroken after Hermes lost a sentimental toy made from the pyjamas of her deceased father.
Tammy Currie, from Dumfries, had ordered the teddy for her six-month-old son Kade Jordan who never got to meet his grandad.
“Papa” Thomas Currie passed away several years ago, but Tammy decided to pay £50 to have a keepsake made from some of his old clothes to pass down to her little one.
The item was marked as received by Hermes on January 7, but 28-year-old Tammy has since been advised the couriers have lost track of the toy monkey.
She has been left distraught and says that a £50 goodwill gesture from Hermes is not enough to compensate for the loss.
She explained: “There isn’t a price on it because of how sentimental it is.
“I got my hopes up because someone on Facebook told me they had found it at one of their depots, but then Hermes called and said this was a mistake.
“It’s now been declared lost and there are pictures all over the depots apparently.
“I feel like they haven’t spent enough time looking.
“This item is irreplaceable as the rest of the left over material was also in with it.
“They contacted me and sent me a £50 good will gesture although I said I just wanted the monkey back.
"But they said they had done all they could and she proceeded to ask for my bank details to send me the £50.
“To be quite honest I felt forced into taking the £50 and they said if the found the monkey they would send it to me.
“But I’m heartbroken for me and my son.”
Today Hermes apologised and said it has been in touch with Tammy to try and resolve the issue.
A Hermes spokeswoman said: “We have been in regular contact with Ms Currie to keep her updated and reassure her that we are continuing to look for the teddy.
“We have apologised and provided £39 compensation to the manufacturer of the toy, plus an additional £50 good will payment to Ms Currie.
“There was no pressure for her to accept this and it doesn’t affect our decision to continue to search as we know this is a highly sentimental item.”
