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Daily Record
Daily Record
National
Lucy Christie

ScotRail apologise after 'crush chaos' at rammed Edinburgh Waverly

ScotRail has apologised after passengers experienced overcrowding and delays on services from Edinburgh on Saturday night.

Rail users described chaotic scenes at Waverley as people packed onto platforms and attempted to board already jammed trains.

One woman said she was met with a , and said a man was pushed from a carriage and almost fell onto the tracks.

Services struggled to cope with demand on the last weekend of the Edinburgh festivals which coincided with Scotland's win against France in a rugby match at Murrayfield.

A ScotRail spokesman said: "We're sorry to our customers who experienced disruption and busy services yesterday.

"We do all that we can to meet demand. Every available train we have was out on the network to get our customers where they needed to be.

A train from Edinburgh Waverley to Glasgow last night at around midnight (Lesley Eadie)

"Customers delayed by 30 minutes or more are encouraged to claim for money back via our Delay Repay Guarantee on our website or mobile app."

Twitter user @Sam-Lazzurs said her train was more than an hour late in departing for Glasgow.

She said: "Went for 11:16 train from Edinburgh-Glasgow only to be met with a riot.

"Got on train & it was a total crush. A man was pushed out of a carriage and nearly fell onto the tracks and men fighting each other to get space on the train.

"Eventually left Edinburgh at 12:30!"

Transport union TSSA said its ScotRail members had done their best to get passengers home safely in difficult and stressful circumstances.

General secretary Manuel Cortes said: "Yesterday's chaos at Waverley is symptomatic of Abellio's long-term mismanagement of ScotRail.

Services struggled on the last weekend of the Edinburgh festivals and the day of Scotland's rugby match at Murrayfield (Internet Unknown)

"Their policy of running staff down to the bare minimum and expecting to be able to cover with overtime and now by forcing our Driver Team Manager members to cover driver shifts leaves them vulnerable to industrial action like ours and sudden spikes in demand like yesterday.

"No-one coming home from Scotland's capital should expect to experience platform overcrowding or to be squashed into trains like cattle at 23:30, Festival or no Festival."

TSSA said members in the Driver Team Manager (DTM) grade at Edinburgh Waverley are currently taking industrial action including not covering driver shifts in a dispute over their role.

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