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Liverpool Echo
Liverpool Echo
World
Gemma Jones

Santander goes down as hundreds locked out of accounts

Hundreds of Santander customers are struggling to use their accounts this morning, as their app and online banking service is out of action for many users.

Users have reported not being able to use their online banking services since around 5.30 this morning and problems are still ongoing, according to the website Down Detector, which monitors IT outages.

Some card payments are also being affected, but cash withdrawals are working fine.

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Around half (53%) of reports said online banking was down, 27% had issues with the bank's app and 20% couldn't access the bank's services on their mobiles.

Santander's own service status website also states that there are issues with mobile and online banking, some card payments and that their phone lines are currently very busy.

They state that they are investigating the issues and will update the page again shortly.

You can keep an eye on the service status at this link.

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