A beauty salon owner has slammed an angry client who said she had been given the "world's s******t eyebrows".
Melissa Ryan, 21, took to social media to share pictures of her laminated brows after she says she was pressurised into getting them done at Cavendish Aesthetics, in Orpington, Kent, when she went to get lip fillers.
The post of her brows has sparked hundreds of comments and has been shared more than a thousand times.
However, Amanda Cavendish, the owner of the salon, has spoken out against the "constant barrage of abuse" she says she has received, reports KentLive.
Amanda, 56, claims she has received more than 700 messages in the wake of the viral post.
And she says she has reported the alleged harassment to the police, who have been contacted for comment.
Brow lamination is a hugely popular new beauty treatment which involves trimming, dying and then coating the eyebrow hairs in a relaxant solution before carefully arranging them.
When set, the treatment can make eyebrows seem bushy and groomed for up to eight weeks.
Part of Melissa's post read: "Amanda has dealt with a situation highly unprofessionally.
"I had my lips done today. They were fine, I couldn’t fault her on that.
"Then while having my lips done I was offered to have my eyebrows laminated and tinted. I felt a bit put on the spot as you do when people try to up sell, but asked if this treatment would suit me and both Amanda and her colleague (short blonde hair) agreed I’d look great, so I agreed to have it.
"My eyebrows were completely unsatisfactory and nothing like the photos that are advertised on social media.
"I was left looking like I complete fool. I probably could’ve done a better job myself blindfolded.
"I don’t like to publish my confidence issues to other people, but I literally came home and cried. This has made me feel even worse about myself and my appearance.
"I was allowed to leave the shop with my eyebrows in the worst state possible. People in public were staring at me and laughing. It was so embarrassing!"
About half an hour after leaving, Melissa decided to contact the salon to air her concerns, but said she was dealt with "completely unprofessionally".
She initially asked if washing the tint off would "ruin the whole lamination", to which Amanda told her to keep them dry for at least 24 hours.
But after another hour, Melissa sent a series of messages, getting more and more concerned about her eyebrows.
Amanda, who is qualified to level seven masters in aesthetics, eventually offered a refund, but said Melissa did not turn up at the salon to collect her £25 and instead wanted the money via bank transfer.
Amanda said: “It’s not a good idea for me to be responding to bullying, hate speech vulgarity on social media but I do want to put my side across.
“I’ve had over 700 vile, harassing, hateful things said about me.
“And the police are now involved – all because one person complained.”
Amanda says she explained Melissa's treatment was being done by someone in training. Melissa denies this is true.
Amanda said: “All I said at the time was, ‘we do brow lamination, you’ve got lovely big brows, would you like to have your brows laminated?’
“I explained that we were looking for models at the moment, for someone in training, and asked if she would be happy to help.
“She said ‘go on then, why not’ - those were her words.”
The brow lamination was booked in around an hour later, with Melissa heading out to do some shopping while she waited.
After the treatment was done, Amanda said she explained to her client how the staining of the skin was to be expected, that she had to keep them dry for 24 hours and they would wash off in 24 hours when Melissa could get them wet.
Amanda said: “I asked ‘are you happy with what we’ve done? Because I feel you need to have your brows thinned out in the arch area.’
"And she said she didn’t want any off because someone had over-plucked them previously.
“We agreed on this but I did say, ‘next time you come back to us you need to think about having your brow arch shaped.’”
Melissa claims her skin became irritated and itchy after the treatment and said she should have been offered a patch test beforehand.
However, Amanda says the products she uses, made by a company called BOM, are “very mild” and only need a patch test if the person involved has pre-existing skin sensitivity or allergies.
She admits the brows don't look perfect.
“Looking at them, I would say that she’s justified in what she’s saying," she said.
“However, I said to her the staining from the tint will wash off.
“It would be easily washed off with soap after 24 hours.
“And frankly, she had every opportunity when we showed her in the mirror to say she hated it.
“The way this has been gone about is totally wrong.”
Melissa said: “She hasn't taken any sort of responsibility for what went on in her salon or what her employee did. She blocked my number so I couldn’t contact her and that’s why I took to social media.
“I haven’t even received any sort of apology or my refund. I live in London and I only went there for my treatment.”
