Hairdressing staff were left red-faced and ashamed after a Whatsapp chat of them slagging off a customer who fell over in the salon was leaked online.
The salon's owner has since issued a groveling apology to the woman, who was called a 'fat ogre' by one shameful employee in the messages.
Screengrabs of the group chat - entitled 'Earthquake' - were shared on Facebook following the incident at Cook Hair in Hull city centre recently, Hull Live reports .
As well as mocking her mishap, many of the comments were also offensive towards the customer's weight.
One message read, 'Lifting her nearly killed us off,' while another added, 'She’ll be trying to claim the fat b****'.
CCTV footage capturing the moment the woman tripped and fell was also posted online alongside the chat.
Cook Hair owner Alistair Cook said he 'profusely apologised' to the lady involved, who he said was a regular client at the business.
Branding the behaviour 'childish', he told Hull Live : "First of all, I profusely apologise to the lady involved. She is a very well-liked client and that has not come across at all.
"We are sincerely sorry. We handled the situation when the incident happened very professionally, but the video got dragged into the group chat and what happened next does not look good.
"As the owner and spokesman for the business, we are ashamed and completely and utterly devastated by this, and want to first and foremost send our apologies for such childish behaviour.
"The girls are devastated by it, they did not think their comments would get dragged up as much as it has been.
"The lady in question has been a client for years – this is not something I would ever want to see happen. It should not happen.
"I am massively saddened and embarrassed by what has happened. I would do anything I could possibly do to apologise to the lady. I will be writing to her myself to apologise."
