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Daily Mirror
Daily Mirror
Business
Levi Winchester

Sainsbury's lists kettles and toasters for free in online price glitch

A price glitch on the Sainsbury’s website saw the supermarket list several kitchen appliances for free.

Items that were spotted selling for 0p online included the Cookworks Brushed New 2 Slice Toaster and Cookworks Brushed New Jug Kettle.

When browsing for the items, shoppers were able to add them to their shopping basket and book a delivery slot.

However, it isn’t yet known if Sainsbury’s will honour the price glitch - which means shoppers may not actually receive these goods.

The supermarket didn't confirm whether the orders would be going through when asked by The Mirror today.

The price glitch was spotted by Sainsbury's shoppers (Sainsbury's)

In most circumstances, shops don’t have to honour price errors - we explain your rights below.

But customers on Facebook had previously said they'd been able to add the goods to their online order.

One Facebook user said: “Ordered with delivery of shopping due tomorrow… watch this space!”

Have you managed to successfully bag a price glitch item? Let us know: mirror.money.saving@mirror.co.uk

Sadly, it appears the prices of the kitchen appliances were back to normal this morning when The Mirror checked.

The Cookworks toaster is currently listed at £19.50, down from £23, while the exact grey kettle that was listed for 0p is now unavailable.

The same style product but in red, instead of grey, is listed as £23.

A Sainsbury’s spokesperson said: “A Cookworks Kettle and Toaster were priced incorrectly online for a brief time and has now been updated.

“We are in touch with customers to explain this. ”

Price glitches - your rights explained

We previously spoke to Martyn James, consumer rights expert at Resolver, about your rights when it comes to price glitches.

On the whole, if the mistake is spotted before you buy the item then the shop doesn’t have to honour it, he said.

"You might want to have ago at haggling, but you’ll have more luck with the head office than the poor person stuck on the till all day," explained Martyn.

"So photo the mispriced item and see if you can get some cash back later.

"However, if you’ve bought the item at an incorrect price innocently, then you should not have to pay back the difference if the shop realises the mistake."

When it comes to online, Martyn says it often depends on whether you have bought and paid for the item, and if it has been delivered.

He explained: "Not all online transactions are contracts. So check the T&Cs on the website.

"Where a contact exists the business usually has to honour it if you’ve bought or received the goods though there may be exceptions in the T&Cs.

"That sounds super complicated – but in most cases the retailer’s website will confirm that the order has been accepted. If that’s the case, they should honour the price you paid."

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