This home in the Newcastle inner-city suburb of Hamilton East is not a clinic, but it could save someone's life.
It is a Safe Haven and aims to provide a calm, relaxing space where people can go in a crisis.
It is one of several such homes that have opened across New South Wales in recent months, as part of a $25 million suicide prevention initiative of the state government.
Alexandra Culloden is the program lead for the Towards Zero Suicides Initiative at Hunter New England Health.
"It's a place we really want to promote to people as an option to people when they might be feeling, whether it's direct suicidal thoughts, or just struggling with things on a day-to-day basis," she said.
"So they understand and they're here to provide that additional reassurance to people.
"We also have clinicians here on every shift and they're able to provide some additional mental health support."
The house opened on the weekend and Ms Culloden said half of all the people who used the Safe Haven had never accessed support services before.
Sian is one of the peer workers at the facility.
"It's so amazing to finally be open, our little hub team is like a little family and we've worked so hard to get it up and running," she said.
"Everyone who came in was really just so shocked that something like this exists and I think all of us are just so proud of it."
She said the Safe Haven is designed to operate alongside traditional clinical support services and provide an after-hours service.
"People can come into this space and feel safe, connected and supported," she said.
"You don't need an appointment, you don't need to go to your GP or to have gone to hospital.
