Ryanair has issued a statement after 31 passengers hoping to travel to Spain from East Midlands Airport were turned away for failing to meet entry requirements.
The passengers had pre-booked their flight to Malaga, which was due to fly out on Friday, May 21, but were at the last minute told they could not travel.
The reasoning at the time was due to the fact they did not have proof of Spanish residency, which was required for people hoping to travel into the country.
A Derbyshire Live reader, who was due to board the flight, said the refusal cost him almost £350 which he now does not expect to get back.
He condemned the airline's lack of clear instructions.
A spokeswoman for Ryanair told Nottinghamshire Live on May 25: "Ryanair fully complies with Government restrictions.
"A number of passengers on this flight from Nottingham to Malaga on Friday, 21 May were denied boarding as they failed to meet the entry requirements for Spain in line with Spanish Govt regulation.
"Any passenger scheduled to travel anywhere on the Ryanair network receives an email prior to departure, advising them to check the travel advice with the relevant authorities in advance of their flight."
Before Monday, May 24, anyone travelling to Spain had prove they had Spanish residency at the airport check-in.
Without a residency permit, airlines could not allow passengers to board.
This is now no longer a requirement as Spain has opened its borders to visitors from countries that have low infection rates, including Britain.
The passenger from Derby, who did not wish to be named, claims he followed all of Ryanair's instructions on their website and claims he had valid Covid-19 vaccination certificates.
He also claimed he had validated QR Codes from Spain Travel Health for him to go on an essential business trip, as he owns property in the country.
However, he claims Ryanair did not state on their website the need for either a Spanish residency permit or a letter from the UK Government saying the trip was essential.
