Ryanair have said that refunds to customers are taking longer than usual due to the current coronavirus pandemic.
The airline company states that the money will be repaid within seven days but many people now claim that they've been waiting weeks.
In reply to the frustrated customers, Ryanair have said that due to the demand for refunds they have a bit of a backlog.
In a reply to a customer a spokesperson said: "We do apologise for the delay. Our backlog is extensive, we will be processing refunds and getting in touch directly in the coming weeks."
Ryanair updated their flight schedule on Tuesday with essential trips to and from Ireland still taking place.
The airline said in a statement: "All the aircraft are disinfected daily. With low loads, social distancing is being optimised on-board and we ask all passengers to cooperate fully with our crews who are doing their best in difficult times to maintain vital links to/from Ireland and to/from the UK to facilitate our passengers and their families to deal with emergencies that may require urgent travel over the coming days and weeks.
"At this time, we don’t know how long the lockdown will last.
"We fully support the action taken by EU Governments and we are ready to return flying when Covid-19 is defeated, which will hopefully be sooner rather than later.
"Until then let’s all take care of ourselves, each other, our families and our communities."
