Ryanair has issued an update on customer refunds as hope emerges that people may hit the skies again soon.
The budget airline has confirmed that it is making rapid progress in processing customer refunds for flights cancelled during the period of March to June as a result of coronavirus.
Additional refunds staff have been employed to tackle the huge backlog following Ryanair's reopening of Dublin offices at the start of June, Dublin Live reports.
These workers are trained to deal with the following below requests:
- By 15 July, the balance of April cash refunds will be processed.
- By the end of July, all of May and most of June cash refunds will also be processed.
All March cash refund requests have been cleared and 50% of April cash refunds had been cleared by the end of June.
These figures include passengers who have accepted travel vouchers and/or free moves onto flights that are now being operated by Ryanair in the months of July, August and September.
Ryanair’s CEO Eddie Wilson said: " We are pleased to have made such significant progress over the month of June in eliminating the backlog of cash refunds due to the Covid-19 flight cancellations.
"Over 90% of passengers who booked directly with Ryanair and who requested a cash refund for travel between March and June will receive their refunds before the end of July.
"We will continue to process these cash refunds as fast as we can, and would encourage any customers who haven’t yet requested a cash refund, to do so with our Customer Service team and we will process their request as quickly as possible.
