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Daily Record
Daily Record
Kirsten McStay

Royal fans livid over 'shameful' Ticketmaster Coronation Concert confusion

Royal fans were left fuming by Ticketmaster with many branding the company "shameful" after its system for allocating tickets for the Coronation Concert caused much confusion.

The day after the Coronation, a huge concert will be held on the grounds of Windsor Castle to celebrate the crowning of King Charles and Queen Camilla.

Fans who wanted to attend the concert had to enter a ballot for a pair of tickets, with it being said that tickets would be allocated and spread to people from all corners of the UK, writes The Mirror.

Today, many fans were left scratching their heads as emails were sent out at lunchtime to say they had been successful in a supplementary round of the ballot.

The message which arrived at 12.04pm, read: "Congratulations, you have been successful in the ballot for a pair of standing tickets to The Coronation Concert, At Windsor Castle on Sunday 7 May 2023.

Fans received these emails to tell them they had been successful in the ballot (Daily Mirror)

"Tickets in this supplementary round are being offered to a randomly selected group of ballot winners on a first come first served basis, so you will need to act quickly in claiming your tickets to ensure you secure them."

The email then said: "You will have until 12:00 on 27th April to claim your tickets. If you do not claim your tickets by this date then they will be re-allocated."

However, then at 12.32pm, Ticketmaster tweeted to say the tickets had all gone.

They said: "Tickets for the supplementary first-come, first-serve round of The Coronation Concert ballot have now sold out. Enjoy it in your own way next month, whether its in Windsor or at home with friends!"

People were told to log on to claim their tickets (Daily Mirror)

But many fans were livid that they were told they had been successful in the email - only to find there were no tickets left.

One wrote: "The email was very misleading, made it sound like we had been allocated 2 tickets for the Coronation concert that we needed to claim before the 27th April but after following link no tickets available! Very disappointed."

Another penned: "Absolute shambles not sure why email sent from Ticketmaster stating congratulations you have received tickets when actually you still had to apply for them , a very strange ballot system as if get through the ballot should have received 2 tickets as stated on email."

While one wrote: "Not impressed. Don’t send out a big congratulations email unless the person has actually got something. I hit the claim button as soon as I got the email and went straight to a message saying no tickets. Very upsetting."

Lionel Richie is one of the concert headliners (PA)

Another said: "I would like to complain on behalf of many of us who were sent an email today informing us that we had been successful in the coronation concert ballot - we were not told it was first come first served - shameful behaviour Ticketmaster."

A spokesperson for Ticketmaster told the Mirror: "Everyone who was successful in the two main ballot rounds for the Coronation Concert was offered a guaranteed pair of tickets, provided they claimed them within three weeks.

"Today, any unclaimed tickets were released on a first-come, first-served basis to those who had previously applied to the ballot (and were unsuccessful). These inevitably went very quickly.”

Take That, Katy Perry and Lionel Richie are among the musical stars who will perform at the concert to celebrate the crowning of the King and Queen Consort.

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