You gave some advice about an annoying piece of software called MAAgent. I now have this on my PC after buying my daughter a Samsung MP3 player for Christmas. There was no option to install it or not (I thought I was installing just the Samsung Media Studio) and I find I cannot now remove it. MAAgent is in a folder called MarkAny/ContentSafer. Can I simply delete the folder? Tony Jones
I don't have MAAgent, but the general approach is as follows. In Admin mode, create a restore point so you can go back to where you were. Next, run HiJackThis, and click to fix the O4 item for MAAgent.exe. Run the Windows Task Manager, select MAAgent and click End Process. You should now be able to delete the MarkAny folder. Reboot your PC and check that the MP3 player still works. Finally, search the registry for references to MarkAny names and delete those entries or, for preference, run CCleaner and see if it will remove them for you.
Normally it's safer to rename folders temporarily, rather than delete them immediately, and to export registry entries before deleting them, so you can put things back the way they were. In this case, I'm assuming that you could simply reinstall the software, if necessary.
