RBS customers who were unable to make a claim for PPI on Thursday will still be able to put in a refund claim, despite the official cut off date being on Thursday.
The lender told Mirror Money that it will be accepting late claims due to a technical glitch in the 48 hours before the Financial Conduct Authority's final deadline.
It said anyone that faced a broken link when trying to make a new claim online will be able to do so now, using its extenuating circumstances form online.
A NatWest and RBS spokesperson said: "Any customer who could not make a PPI complaint due to technical issues earlier in the week can get in touch using the ‘exceptional circumstances’ process on our website."
It follows in the footsteps of Santander, which today said it had extended its deadline to 8pm on Friday August, 30, also due to technical errors.
