Angry customers of NatWest and RBS are reporting serious problems accessing their online accounts, with many taking to Twitter on Friday to accuse the accident-prone bank of another IT disaster.
The latest IT problems emerged as customers tried to access their accounts and make payments, on a day that is payday for many people.
NatWest said it is investigating the issue, but had no other statement to make. It told customers over Twitter: “We are aware of an issue with our online banking service, our tech team is looking into this as a matter of urgency.”
But coming so soon after the last IT outage, the access problems have left many customers venting their anger over Twitter.
The problems emerged early this morning, as some customers waking up and hoping to check their pay had gone into their account were unable to log on.
It is the fifth time in the last three years that RBS NatWest has had problems with its online banking service, and the second in six weeks.
In June, RBS left some customers stranded without cash over the weekend after it revealed 600,000 wages, benefits and direct debit payments went missing overnight.
