JAIPUR: The transport department has decided to look into the verification process of the drivers who are recruited by the online cab services. The move comes after department officials received informal complaints about misbehaviour of the drivers.
The cab services have been asked to give the details about the process followed to check the background of the taxi drivers within three days' time. This was initiated by senior officials of Jaipur RTO.
Rakesh Sharma, RTO, Jaipur, said, “A meeting was held with the representatives of Uber after we received few complaints that the drivers had misbehaved with the passengers. These cab services have an online system where most of the times, the customers do not give explicit reason for low rating to a driver due to the apprehension of being identified. Even the cab companies mostly take the registration details of the vehicles and the licence information of the driver. We want to prevent any major mishap from happening and because of this I have asked Uber for information about the way that they check the background of the drivers in three days' time."
The officials claimed that majority of the victims of misbehaviour do not given any formal complaint. But, keeping the safety of the passengers, especially women as well as children, in mind they will take up the matter with other online cab services as well. "While companies take the commission per ride, it has to be ensured that passengers are safe at any given time. The licences for the drivers are issued by the RTOs and necessary action can be taken in case there are any instances of misdemeanour. After Uber, we will ask Ola also for similar details about the background check process," added Sharma.
