Qantas Says 6M Customers’ Data May Have Been Compromised In ‘Significant’ Cyberattack

Qantas has cautioned a “significant” proportion of data may have been stolen in a cyberattack, including some customers’ names, phone numbers, birth dates, and frequent flyer numbers.

The airline had detected unusual activity on a third party platform used by a Qantas airline contact centre on Monday, it explained in a statement on Tuesday. There were six million customers with service records on this platform.

The airline is investigating the proportion of the data that has been stolen, though it expects it will be “significant”.

“Importantly, credit card details, personal financial information and passport details are not held in this system,” it said.

“No frequent flyer accounts were compromised nor have passwords, PIN numbers or log in details been accessed.”

Qantas said there were six million customers with service records on the platform accessed by a cyber criminal. (Source: Scott Barbour/Getty Images)

The system is now contained, and the airline is currently contacting affected customers.

“We sincerely apologise to our customers and we recognise the uncertainty this will cause. Our customers trust us with their personal information and we take that responsibility seriously,” said Qantas Group chief, Vanessa Hudson.

“We are contacting our customers today and our focus is on providing them with the necessary support.”

“We are working closely with the Federal Government’s National Cyber Security Coordinator, the Australian Cyber Security Centre and independent specialised cyber security experts.”

Qantas has notified the Australian Cyber Security Centre and the Office of the Australian Information Commissioner.

The Australian Federal Police has also been notified “given the criminal nature of this incident”.

An initial review confirmed the data included some customers’ names, email addresses, and frequent flyer numbers, according to Qantas. (Source: iStock Images)

Qantas added there is no impact to its operations or the safety of the airline. So if you’ve got any flights coming up, there’s no action required.

But if you’d like to get in touch about this, a dedicated customer support line has been set up on 1800 971 541 or +61 2 8028 0534, which can help access specialist identity protection advice and resources. There’s also a page on the website to provide the latest information to customers.

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