Privacy, the Orange way

The Register has a cracking story about Orange's rather lax attitude towards protecting customers' data. One of the Reg's readers returned a broken Nokia 7650 and (amazingly enough) had to take a refurbished one as replacement. As if that wasn't bad enough, the new phone had its previous owner's data still in it: contacts, pictures, SMS messages, the lot. Orange's answer was to reset the phone, which would only have left the previous owner's data still on. And they didn't seem that concerned that this might not be the only case of user data being passed on in such a way. Looks like this phone company, at least, has still to get used to the notion that some mobile phones hold a lot more than a contacts book these days.