- Yelp is introducing a new AI chatbot designed to help users sift through its 330 million local business reviews more easily.
- The chatbot aims to solve the problem of users being overwhelmed by the volume of reviews, offering recommendations alongside relevant review excerpts for transparency.
- Yelp CEO Jeremy Stoppelman stated the chatbot can analyze hundreds of reviews in seconds, providing a more personalized experience.
- The company hopes this new AI tool will boost its relevance and stock price, which has lagged despite the broader tech industry's AI boom.
- Yelp has historically struggled against Google's dominance in local search and is currently pursuing an antitrust lawsuit against the search giant, with a trial scheduled for May 2028.
IN FULL
Yelp adds a new AI feature to help users sift through local recommendations
