Cork pub South County Bar had the perfect response to an unfair poor review on Tripadvisor after a customer claimed "the only food on offer was frozen pizzas".
The claim couldn't have been further from the truth, with the pub boasting a stone-baked pizza oven, and the error was compunded by the reviewer when they falsely stated that the pub had a sign offering a "full menu all day".
Even better, the reviewer seemingly didn't even eat at the pub, CorkBeo reports.
Needless to say, pub-owner Tom was courteous in his response to the bizarre review on Tripadvisor, calmly explaining that the pub have a fully-functioning pizza oven and that their pizzas are "top quality, well priced and honestly have been well received."
With an overall 4.5 rating out of 5 on Tripadvisor, Tom may have a point - while he also challenged the reviewer who posted the comments without trying the food on offer.
Here is what Tom had to say in explanation: "I'm not sure when you visited the South County but I take it that it was over the Christmas period. As there is reduced demand in the evenings at Christmas holiday time we have stopped food service over the last week at 6pm.
"Firstly, we are not a restaurant. There are many fine restaurants and pizza places in Douglas village that serve late into the night. Secondly, there is no sign in our bar that says 'full menu all day'. We proudly serve food seven days a week, breakfast & lunch from Monday to Friday."
"We serve an Early Bird menu and a great, popular, well-priced Evening bar menu until 8pm. We are primarily a bar so we don't serve meals after 8pm.
"About 6 months ago we noticed some demand for some kind of light finger food late for our customers to have with drinks. We decided to buy a stone-baked pizza oven. The pizzas may not be pizzeria standard but they are top quality, well priced and honestly have been very well received.
"I am disappointed that you have rated us so poorly on TripAdvisor and you haven't even eaten here? Maybe you could share the rest of your experience ? As in, I'm not sure if you had a drink here? Was the service satisfactory? Did you receive a friendly welcome?
"Finally, as you can see we do get good reviews and we work hard to have happy customers. I do take on board your comments and I hope you will visit us again in 2020."
As you may already have expected, the reviewer in question did not have a reply to Tom's reasonable points!
