Plusnet customers are set to lose channels, including BT Sport, as part of a huge shake-up that will see the provider axe its YouView TV service.
The internet and TV supplier had already ditched YouView for new customers earlier this year - but existing customers will now also lose this service from November 1.
Households are set to lose non-standard Freeview channels, including CNN, Discovery and National Geographic.
You'll also lose any existing programme recordings you have saved.
Access to BT Sport via YouView will be switched off as well, as part of the changes.
Plusnet customers will still be able to watch all Freeview free-to-air channels through their YouView box.
You'll also still be able to tune in to Netflix, Now TV or Amazon Prime if you have these services set up as apps.
What the change means for Plusnet customers
Plusnet customers who are currently on its "Fibre Unlimited" or "Unlimited Extra" broadband contracts currently pay £5 each month for extra channels that aren't on Freeview.
This charge also allows you to pause and record live TV.
In addition to this, customers could also pay an additional £15.69 per month to watch BT Sport via YouView.
But as these services are coming to an end, you'll no longer be charged for your YouView service from October 1.
You will, however, still be able to record channels on Freeview and terrestrial TV - just not the channels that have been removed.
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You don't need to do anything in terms of updating your bill or payments, as this change will take happen automatically.
Plusnet is owned by BT Group, which also owns EE, and says the changes are part of a simplification of its services.
A spokesperson said: "We are simplifying our product range and from November 1 we will no longer provide YouView TV as part of our broadband service to existing customers.
"Customers will still to be able to enjoy great content as part of the BT Sport App."
Can I cancel my Plusnet package?
Yes, you can cancel your Plusnet broadband or TV contract penalty-free within 30 days of being notified about the YouView TV change.
If you don't cancel your package within this 30-day window, you'll be changed an exit fee.
To cancel your package, you need to call Plusnet on 0800 013 2632.
Plusnet started notifying customers about the YouView changes from August 17, according to Martin Lewis' MoneySavingExpert.
If you've already heard from them and you want to cancel, make a note in your diary of when you need to contact them by.
BT Sport users who still want to access these channels have a few options available to them if they want to keep their Plusnet internet package.
You can sign up to the BT Sport App, which costs £15.69 per month on top of your broadband bill, but you can only watch games on your tablet, Xbox, Playstation, Apple TV or Samsung TV, or your smartphone.
Or if you have broadband with Plusnet and a Sky TV box, you can add BT Sport channels to your Sky package for £15.69 per month.
