Readers should be warned that UPS no longer provides receipts at its drop-off locations when a parcel is left. I paid online for a next-day delivery, printed the barcode label and attached it to the box. When I handed it over at a UPS drop-off point it was scanned and taken over the counter. I was told UPS no longer gives receipts but I could track it online later. However, they couldn’t explain how I could prove I had handed it over, if it doesn’t appear online. I complained via the website and was told that this shouldn’t have happened.
I was refunded the charge and advised to pay for a new label and take it to another UPS drop-off point. I did this and was again told that no receipts are provided. I therefore chose another delivery firm which did issue receipts.
ML, Southampton
UPS insists its policy is to provide paper receipts at its drop-off points and says it is investigating why you were told otherwise.
Oddly, you actually have an email from customer support that confirms that the drop-off staff were correct to tell you that receipts are not issued – and that the shipping label is the proof of posting.
Perhaps other readers’ experiences can shed light on these conflicting explanations.
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