After months of anticipation, the PlayStation 5 console finally went on sale in the UK last month.
Eager fans flocked to buy the console, with retailers selling out in record time.
Worryingly, several customers who pre-ordered the console from Amazon UK claimed that their PS5s had been stolen, or even replaced with other items.
For example, freelance journalist Bex April May claimed that she was sent an air fryer instead of her PS5.
And another family in Oxfordshire caught footage on their CCTV camera of a courier appearing to handle a large PS5-shaped box at the back of his van, delivering other packages but keeping that one.
While Amazon initially offered vouchers in compensation, thankfully it appears that the firm is now beginning to replace ‘stolen’ launch day consoles.
Twitter user Anthony Dickens tweeted a screenshot of an email from Amazon, confirming that a replacement PS5 is on its way to him.
The email reads: “We are a pleased to confirm that we will be able to secure a PlayStation 5 for you as a replacement for the order that you didn’t receive.”
Amazon has also confirmed that it’s reaching out to all customers affected.
Speaking to Engadget, an Amazon spokesperson said: “We’re all about making our customers happy, and that didn’t happen for a small proportion of these orders.
“We’re really sorry about that but can confirm we’re reaching out to every customer who’s had a problem and made us aware so we can offer them a replacement.
“Anyone who has had an issue with any order can contact our customer services team for help.”
For those still scrambling to find any last available stock, here is a full breakdown of what we know so far.
PlayStation 5 stock availability
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Amazon - Currently out of stock with no date yet for restock.
- GAME - Out of stock - no word yet on when restock can be expected.
- Currys - Expecting more stock before end of the year.
- Very - more stock expected 'soon', shoppers advised to regularly check the website for next drop.
- John Lewis - no word yet on when the retailer is expecting to restock. The retailer also confirms online that "Unfortunately, PlayStation 5 consoles will not be available for purchase at our John Lewis & Partners shops or from our contact centres"
- Asda - Expected to restock in December.
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Tesco - no word yet on when the retailer is expecting to restock.
