Council bosses have revealed a new plan to boost housing support services for vulnerable tenants in South Tyneside.
Last year, the council's Place Select Committee launched a commission into houses in multiple occupation (HMOs) in the borough.
The probe aims to explore support available for people living in HMOs, housing standards in the private rented sector and links to crime.
In the latest commission session at South Shields Town Hall this week, councillors discussed council-commissioned services in the borough.
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Currently, eight charities/agencies deliver a mixture of support around mental ill health, homelessness, alcohol problems and services for young people.
A recent review of services by council officers noted there was "mixed service user experience" and lack of awareness of services available.
Another concern included "disproportionate clustering" of housing support in certain areas "exacerbating issues around substance misuse".
At the meeting, several councillors flagged issues with current housing support.
Coun Wilf Flynn raised concerns about lack of coordination between multiple agencies providing services to a single person.
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Committee chair, Coun Audrey McMillan, called for improved communication around anti-social behaviour linked to properties.
And Coun Doreen Purvis said problems around providers were often linked to lack of supervision and support.
"We have had some nightmare problems with young people given tenancies next to working single people whose lives are made a misery by the fact there are parties and bad behaviour," she said.
"It appears to be very difficult to resolve. We have to say that there's a limit somewhere along the line."
She added: "I think monitoring and looking at good practices and trying to get those good practices into all forms of accommodation are essential."
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To tackle issues, commissioning bosses plan to introduce a new model - a consortium of providers - to improve partnership working and communication.
This would see single assessment introduced to reduce the need for repeated tests and introducing new technologies to improve communication.
Council bosses believe the new model - expected to roll out later this year- will boost performance, monitoring and support more vulnerable tenants into independence.
Head of Integrated Commissioning on the council, Janet Evans, said existing providers engaged "positively and constructively" in the review and recognised that "things were going to change".
She added: "Now what we have is a way forward that will improve those commissioned services.
"I know that doesn't address some of the issues in terms of the wider commission but it does at least show that we're making strides in improving our offer."
Council-commissioned organisations in South Tyneside currently include: Karbon, Sanctuary, Mental Health Matters, Tyne Housing, Changing Lives, Depaul, Places for People and Churches Key.
In future, the council plans to review housing support contracts which could see new providers appointed or existing contracts retained.
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