Piers Morgan was left shocked this morning after a contact tracer working for the NHS Test and Trace system confessed he has only taken three calls since starting in May.
The worker, who appeared on the show anonymously, said he "isn't surprised" about the recent failure, which saw almost 16,000 positive coronavirus cases missed off official figures.
While the government has not confirmed how many contacts of those cases were therefore not informed as the cases went unreported, the blunder has been blamed on a technical glitch.
Speaking on Good Morning Britain on Tuesday, one anonymous person who works for the T&T system claimed to hosts Piers Morgan and Susanna Reid that the entire process is disorganised.
Not only that, but he confessed despite working with them since May he has only made three calls to contacts who have been near someone who has tested positive - as the majority of calls go to voicemail.
He said many people don't often answer the phone, and there is a limit on how many times they can be tried.
After a certain amount of calls, the guest stated he didn't know what happened next with those contacts.
He also revealed that of the three people he did manage to get through to, one refused to cooperate.
The guest admitted that he spends most of his time catching up on TV while waiting for records to come in, before claiming that constant changes with the system made the whole process confusing for the workers.
As Piers blasted the glitch, the guest said: "I was honestly not surprised at all to be honest, I've done this job since May and nothing surprises me now.
"I just do it because it is easy money for me, and I know it's not the best attitude to have, but I think I've been peeved off how things have gone, I'm kind of beyond caring a little bit."
While he did have work to do, he suggested that the majority of his shift was leaving voicemail messages and waiting for records to come through on the computer.
He then stunned the hosts by telling them he earned £1,200 a month despite not making many calls since May.
Piers then asked him what he thought of the system being dubbed "world class" and the guest was not in agreement.
He said: "I can't agree at all, in the time I have been working I've had several different managers, all giving me different information.
"There are constant changes to documentation, we never know what we're following," he said, adding the changes are weekly and there is no consistency.
On his specific role, and how the contact tracing process works, he went on: "My role is we contact the contacts of a confirmed case.
"We ask them all their details, if they do have any symptoms, if they don't answer the phone it goes to voicemail. It's an outgoing number only so they can't call back, so we have to reschedule a call.
"We can only call them four times per day but 10 times max, so after that we can't contact them again if they choose not to answer."
Good Morning Britain airs weekdays at 6am on ITV.
