Warner Brothers have pulled the PC version of Batman: Arkham Knight from sale, after widespread reports of massive technical issues with the game.
Released on Tuesday for PC, PS4 and Xbox One, the game has been well received by critics, with an 89% rating on aggregation site Metacritic. But the PC version has been repeatedly criticised for performance issues. A Reddit thread details multiple gamers having issues, with frame-rate dropping below 30 even on ultra-high-spec computers.
“Am I just unlucky or is this looking like a shaky port?” asked Reddit user AlphaPot.
Now, it appears Warner Brothers, the game’s publisher, agrees. In a post on its official forums, the company apologises to gamers experiencing performance issues.
It says: “We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.”
It advises gamers who remain unhappy to request a refund via the online gaming platform Steam, although service’s standard terms (which bar refunds for games with more than two hours of playtime) appear to still apply.
The recognition that an unacceptable number of gamers are experiencing problems is a change in tack from the initial response by developers Rocksteady, who acknowledged the problems but couched them in the phrase “some users are reporting performance issues”.
