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The Guardian - US
The Guardian - US
World
Jessica Lee

Grounded United passengers air their complaints online – then start drinking

Newark International Airport
Some people waited in line at the United Airline counter in Newark international airport in New Jersey on Wednesday – others went straight to the bar. Photograph: Eduardo Munoz/Reuters

Thousands of United Airlines flights across the US were grounded for two hours on Wednesday, after what the airline said was a “network connectivity issue”.

The airline has said it is working to restore flight operations but residual delays were expected throughout the day for all 4,395 daily departures.

Passengers stranded at airports across the United States, and at some international airports, used social media to air their frustrations — some more cleverly than others.

Passengers with multiple flights know they will experience the worst of the delay ripple.

And there were a few passengers who expressed sympathy for United airline staff on the frontlines of customer relations.

For many stranded in the airport, their travel plan included a trip to the nearest bar.

With the advent of a technical glitch at the New York stock exchange which caused trading to halt, conspiracy theories were quick to hit social media.

In a bit of unfortunate timing, the last post by United Airlines on Instagram was asking passengers to tell them “where you fly to relax” with this photo of the “most relaxed plane ever”.


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