There was a huge queue of people eager to try find their missing luggage outside a Dublin Airport warehouse today.
Passengers travelling in and out of Dublin have lost everything from dead relatives' ashes to medication to musical instruments. The warehouse is full of lost luggage after a turbulent few weeks for almost all airlines.
People were eager to try and find their luggage themselves after weeks of waiting. There were triumphant scenes outside the warehouse with some lucky people being reunited with their belongings. One couple told Dublin Live that they were delighted to find their case after a month of trying.
Johnny Hyland said: "I am absolutely over the moon, a month later. It's a little bit damaged at the front. I'm yet to open it up and see how the items are but it should be okay."
Dublin Airport has said individual airlines are responsible for the luggage crisis that has affected passengers over the summer months.
People report having had missing bags since the end of last month and have turned to social media to ask the airport for answers. Dublin Airport apologised for the delays in a recent statement but placed responsibility on individual airlines.
“We don't have any role in baggage handling, nor access to any details regarding delayed/lost luggage. We really hope you have your items back soon,” the airport told one disgruntled passenger on social media.
Read more: 'My Dublin Airport experience was brilliant but my trip back from Manchester was awful'
They also confirmed in a statement released last month that Ryanair and Aer Lingus carry out their own baggage handling in the airport, while ground handling companies are in charge of managing luggage for international airlines that travel to and from the airport.
The airport has been struggling in the aftermath of the pandemic as staffing numbers remain low despite the increased demand for flights. They urged customers facing issues with their baggage to contact the airline they travelled with to resolve any issues over missing luggage.
They said: "“Daa does not employ any baggage handling staff, and it has no information in relation to missing aircraft baggage. daa does not have any role in relation to baggage delivery and passengers are advised to contact their airline or its local ground handling agent in relation to queries regarding lost bags."
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