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Wales Online
Wales Online
National
John Scheerhout & Victoria Jones

Passenger says she was left to 'clean up violently ill pensioner's vomit' on Ryanair flight

A Ryanair passenger says she had to clean up an elderly passenger's vomit on a plane after cabin crew acted like "nothing had happened".

Lucy Bayley says a woman in her 70s became violently ill ten minutes into a flight from Limoges, France to Manchester.

Lucy claims staff then handed her gloves and a plastic bag.

(Daily Record)

Ryanair say the sick passenger was given "assistance" at first but then refused help, Manchester Evening News report.

But Lucy, who lives in Manchester's Green Quarter, says she and other passengers repeatedly called for aid on the woman's behalf and were "ignored".

The 32-year-old insurance broker says she witnessed the the fellow passenger, who was seated two rows away in an aisle seat, become violently ill about ten minutes into flight FR039 on September 6.

There were no sick bags available, Lucy claims, and as the "embarrassed" woman's husband tried to help with tissues and newspapers, she gave her one of her facial wipes.

Lucy says the woman continued to be sick, leaving a mess of vomit, soiled tissues and newspapers in the aisle, but staff didn't respond to buzzer calls.

Instead, flight attendants continued with their other work, stepping over the mess and even pushing their refreshments trolley through it, Lucy has complained.

Lucy says she had to get out of her seat and speak to three members of the cabin crew at the rear of the aircraft to ask for gloves so she could clean up the mess on the aisle floor herself.

'It just blew my mind'

She described how none of them spoke to her but they handed her gloves and a plastic bag.

"For me to have to clean the vomit in the aisle when staff were just walking around ignoring it was shocking. It just blew my mind", she said.

In a letter of complaint Lucy has emailed to the airline, she wrote: "This woman was unwell, needed help, and had created a situation that needed to be dealt with, as the presence and smell of vomit was unpleasant for all the passengers in the vicinity.

"No staff member provided any assistance despite repeated requests, but simply watched me clean up.

"The passenger concerned was elderly, frail and in distress.

"How could leaving a passenger surrounded in their own vomit despite their obvious embarrassment at the situation and their need for assistance be considered acceptable or defensible behaviour from staff?"

A statement from Ryanair said: "This customer received assistance from our cabin crew after she became ill during take-off, and declined further assistance later in the flight."

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