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Wales Online
Wales Online
National
Neil Lancefield PA & Brett Gibbons

Passenger given £28k by Network Rail for 'possible slip' on pigeon poo at Paddington

A passenger received a £28,000 payout after "possibly slipping" on pigeon poo at Paddington station.

More than £950,000 was paid out by Network Rail for 290 claims over the past five years for slips, trips and falls resulting in compensation claims at the 20 stations it manages in England and Scotland.

It was one of the largest compensation payouts from National Rail in the past five years.

More than half of the sums were paid following accidents at mainline stations in London, according to data obtained by the BBC. The highest single amount was almost £40,000 for a passenger who "slipped on some liquid" at Charing Cross station. 

Other passengers have received substantial payouts for falls and slips at Paddington (£36,400) and Euston (£36,000) while another commuter received £28,000 after suffering a "possible lacerated finger" at Liverpool Street.

Other successful compensation claims include £6,000 for a passenger who slipped on “discarded tomato sauce” at London Liverpool Street, hurting their wrist and both knees.

Network Rail claimed just a "tiny fraction" of passengers "experience a mishap".

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Spokesman Philip Thrower said Network Rail was a company that took its "responsibilities seriously".

He added: "With tens of millions of people using our stations every day, only a tiny fraction of a percent experience a mishap.

"If we are at fault for causing damage or injury to anyone, we rightly compensate them for those accidents and put in place new ways of working to stop them from happening again."

Network Rail manages 20 stations across the UK including 11 in London. Others include mainline stations in Edinburgh, Glasgow, Manchester, Liverpool, Birmingham, Reading, Guildford and Bristol Temple Meads.

Other accidents which led to successful compensation claims include:

- A passenger slipped on an uneven surface while walking towards a train at Euston (£17,000);

- A large puddle of water caused a passenger to slip while crossing a bridge at Leeds station (£10,000);

- A passenger slipped on "discarded tomato sauce" on the concourse at London Liverpool Street, hurting their wrist and both knees (£6,000).

Victoria station in London was the location for the most successful claims, with 44.

This was followed by London Waterloo and Leeds (both 32), Euston (27) and Liverpool Street (24).

The lowest amount paid was £10 after a passenger suffered "personal injury and damage/messing to suit" when they slipped on ice at an entrance to Victoria.

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