100s of titles, one news app for just $10 a month.
Dive Deeper:
Furious passenger claims Heathrow will now sell her luggage after airline lost it
Victoria, from the US, has resigned herself to the possibility that she may never see her luggage again after it…
'An airline lost my baggage and now the airport could put it up for auction'
Heathrow Airport sells off lost luggage every three months regardless of whose fault it was that the luggage was lost
Ryanair luggage rules: Sneaky hack to bring extra bag onboard flights for free
Many airlines have strict luggage policies in place that allow passengers to take only one small bag that fits under…
Checklist of items banned from hand luggage on Ryanair, Aer Lingus and more
There is a huge checklist of items prohibited from carry-on baggage on Ryanair, Aer Lingus and Jet2 flights including lighters,…
One subscription that gives you access to news from hundreds of sites
Checklist of items banned from hand luggage on easyJet, TUI, Jet2, Ryanair and BA flight
Here is a checklist of items prohibited from hand luggage on TUI, British Airways, easyJet, Jet2 and other flights as…
Dublin Airport clever travel hack to bring extra bag on flights for free
A number of airlines, including Ryanair, have policies that only let passengers take one small bag that fits under the…
Get all your news in one place
Latest National news:
Collaery set to call on Timorese presidents again
The whistleblowing lawyer hopes to provide further evidence from two former presidents of East Timor, including one who is set…
Read news from The Economist, FT, Bloomberg and more, with one subscription
Learn More
A Gold Coast Mayor Is Reconsidering His ‘Demonic Gateway’ Prayer Room After Satanists Booked It
“If I had my time over again, I would have called it an R U OK room.”
Folbigg 'still languishing in a prison cell' but supporters remain 'hopeful'
Helen Cummings has long advocated for Kathleen Folbigg's release
Canberra flu cases double, already higher than pre-pandemic years
The number of flu cases reported so far in Canberra this year is already at a higher level than most…
Australia election 2022 live: Labor rubbishes Coalition claims of 7% real wage rise since in office
Follow Wednesday’s campaign live
From analysis to good news, read the world’s best news in one place
‘Second miracle’ or historic win from opposition? No one knows how this election journey will end
The only certainty is when we look in the rearview mirror on Sunday morning, the Australian election result will all…
China seeks to reset relationship with Australia after election
Chinese diplomatic source says post-election period is ‘good opportunity’ to ease tensions with either re-elected Coalition or new Labor government

Passenger fears for treasured possessions after airline lost luggage ordeal

By Josiah Mortimer & Brett Gibbons

A passenger arriving at Heathrow Airport fears losing many of her treasured possessions after her luggage got lost by a major airline. She is now worried her bag will be auctioned off if it isn’t handed back to her within seven weeks.

Exasperated US citizen Victoria, 31 had her baggage misplaced after flying to Heathrow with British Airways partner American Airlines on April 3. The case - which contains designer clothing among other personal possessions - went missing in the system after a problem with her flight, reports MyLondon.

She said: "When I got to Heathrow, I was told I was supposed to leave there, drive to London City airpor t, and then fly to Belfast - which I would have never booked myself and wasn’t in my itinerary, and my bag tags didn’t say that. They said my bags would go directly to Belfast City Airport."

She told British Airways she couldn't make the London City airport to Belfast flight, so she was rebooked with Irish carrier Aer Lingus. BA insisted it would put her bags on the new flight, but that was the last she saw of the luggage, despite Aer Lingus promising to deliver the items to her hostel in Northern Ireland.

Victoria has since been told her luggage is still somewhere at Heathrow Airport. But she has discovered there is a risk of it being auctioned off under an airport policy that any unclaimed items are sold after seven weeks.

She said: "I imagine they are making a lot of money off it, so there's no reason to really fix the problem. It's been really stressful and frustrating. I don't think I'll ever see my stuff."

Victoria claimed she was initially told by Aer Lingus that despite “extensive searching” the luggage had not been located offering “interim expenses” of £63 once she had provided proof of purchase for the items contained.

But after being approached by MyLondon, Aer Lingus told Victoria: “We will continue to trace your bag… Under the Montreal Convention an airline’s maximum liability in this case is set at… $1724.55. I have therefore requested a reimbursement cheque to this value in your name in full and final settlement of your claim… On behalf of Aer Lingus, please accept my sincere apologies for your experience on this occasion and for the disappointment and inconvenience caused as a result.”

However, she added: “My clothes were worth more [than the offer], and there were some things that are irreplaceable. But I guess I have to be happy with it.”

A British Airways spokesperson added: “We're investigating this with our sister airline Aer Lingus, and we're doing everything we can to reunite the customer with their bag. We apologise for the inconvenience caused.”

A Heathrow spokesperson said the airlines are responsible for the luggage.

For more stories from where you live, visit InYourArea.

What is inkl?
The world’s most important news, from 100+ trusted global sources, in one place.
Morning Edition
Your daily
news overview

Morning Edition ensures you start your day well informed.

No paywalls, no clickbait, no ads
Enjoy beautiful reading

Content is only half the story. The world's best news experience is free from distraction: ad-free, clickbait-free, and beautifully designed.

Expert Curation
The news you need to know

Stories are ranked by proprietary algorithms based on importance and curated by real news journalists to ensure that you receive the most important stories as they break.

Dive Deeper:
Furious passenger claims Heathrow will now sell her luggage after airline lost it
Victoria, from the US, has resigned herself to the possibility that she may never see her luggage again after it…
'An airline lost my baggage and now the airport could put it up for auction'
Heathrow Airport sells off lost luggage every three months regardless of whose fault it was that the luggage was lost
Ryanair luggage rules: Sneaky hack to bring extra bag onboard flights for free
Many airlines have strict luggage policies in place that allow passengers to take only one small bag that fits under…
Checklist of items banned from hand luggage on Ryanair, Aer Lingus and more
There is a huge checklist of items prohibited from carry-on baggage on Ryanair, Aer Lingus and Jet2 flights including lighters,…
One subscription that gives you access to news from hundreds of sites
Checklist of items banned from hand luggage on easyJet, TUI, Jet2, Ryanair and BA flight
Here is a checklist of items prohibited from hand luggage on TUI, British Airways, easyJet, Jet2 and other flights as…
Dublin Airport clever travel hack to bring extra bag on flights for free
A number of airlines, including Ryanair, have policies that only let passengers take one small bag that fits under the…
Get all your news in one place