A paramedic was verbally abused while attending to a man who had broken his finger.
Paramedic Chris Mawby, who appeared on BBC's documentary series Ambulance, attended to a patient who called 999 after falling.
Once Chris arrived at the mans home, he realised he had only broken his finger and didn't need an ambulance.
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Once he pointed the man in the direction of the nearest walk-in centre, he became verbally abusive towards the paramedic.
Chris has spoken of the "frustrating" incident on the North West Ambulance Service's Twitter page.
He said: "We quite often go to jobs which frustrate us. I recently attended a patient who had fallen over and broken his finger, he'd rang 999 for an ambulance.
"When I arrived I signposted him to the nearest walk-in centre, he didn't need an ambulance to take him there. When I told him this he became quite verbally abusive towards me.
"We just wanted to get onto the next genuine emergency."
The video shared on social media is part of a series where familiar faces from the BBC Ambulance programme will share some further insight into their roles and the things that they encounter in their jobs on the road and in the control rooms.
Sarah Morley Communications Manager said: "The social media following for last year’s Ambulance TV programme was phenomenal as each episode brought with it powerful stories of the trials and tribulations of working in the ambulance service. Each week we were inundated with positive messages of support and admiration for the insights our staff members gave.
"It’s no secret how busy we have been in this last year and this winter has been no exception, which is why the staff on the ground living and breathing the increasing demand for our service, have taken part – to ask you to help spread our messages far and wide on how best to use our 999 service."
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