We used Opodo to buy two airline tickets from Florence to Nice, and received a confirmation email. When we got to the airport, we were told Opodo had not forwarded the booking to the airline, so we had to purchase two new tickets on the spot for £320. I had to keep chasing Opodo for a refund. Weeks later, it says it will not pay.
DZ, London
Other readers have suffered identical problems with this online travel agency, which is loath to stump up for its own mistakes. Only when a headline beckons does it acknowledge a “rare technical error” scuppered the booking and refunds you the £320.
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