MONKLANDS residents can now report problems with their bins through a new online initiative.
The new web campaign to encourage people and businesses to access council services online has been launched.
The “It’s quicker to click” drive is supported by an improved, more user-friendly, website, providing easy access to information and enabling basic online transactions such as reporting bin matters or paying council tax.
Waste management is the first council service to move online with residents able to report issues with bins and recycling, book special uplifts and pull-out services.
To take advantage of the online services, residents must sign up to the mygov.scot ‘myaccount’ portal. This will enable them to submit and track their council interactions in one place using a secure and private dashboard.
More than 60,000 North Lanarkshire residents have already created a “myaccount” and the campaign aims to encourage more people to register to benefit from the ease and speed of accessing digital services – with a target to get half of all households signed up by next year.
The new website forms part of the council’s DigitalNL programme, which is looking to improve productivity through the digitisation of services, including more automated processing, workflow management and reporting.
Andrew McPherson, head of regulatory services and waste solutions, said: “The new website will make it easier for residents to access a range of council services, while ensuring their data remains secure.
“This is a huge step forward in transforming the way residents and businesses access information and interact with council services, helping people avoid having to physically go into buildings to take care of their affairs.
“The first service to go online will be waste solutions, which generates some of the largest enquiries from residents. New online options will help people report issues such as missed pull-out collections without having to lift the phone.
“This is not about closing the public off to services. Rather, it’s about making our services available, accessible and more convenient by allowing people to access and manage services at a time that suits them.”
