When you go to a restaurant, you expect a certain standard—even in casual dining spots like Chili’s. So, when TikToker Amy (@blessed_greatful_crazy) received her Classic Nachos order, she wasn’t particularly impressed.
In the viral clip, which has amassed 172,100 views, Amy filmed her plate of food, which looked perfect—except the tortilla chips were singed black.
“So, I ordered a Classic Nacho at Chili’s, and this is what they bring out,” she said in the video. “Who in the hell would eat this? And one of the girls looked at me like, ‘This is what you ordered.’ Um, no, it’s not.”
Accompanying the video was the popular ‘Oh No’ TikTok sound and on-screen text that read: “Chili’s Classic Nacho?! Was I wrong to send it back?”
What did commenters think?
Fortunately, commenters were on the TikToker’s side. “That looks like burnt tortillas!!!” one wrote. “Looks like it sat under the heat lamp all day,” another observed.
“It’s getting ridiculous at all restaurants,” a third added. “The service, the food, all is half [expletive].”
While a fourth said, “That looks like something they picked off the top of the garbage can that had dried out and they tried to repurpose it.”
A fifth shared their own photo of similarly-burnt tortillas, noting, “Same! They didn’t want to take it back. They acted like it was perfect.”
While a sixth declared, “Whoever put that on the plate should be embarrassed. I would have let a manager see it and then sent it back.”
@blessed_greatful_crazy You want to support restaurants but at least give us decent food, period! #chilis #dobetter #nachos ♬ Oh No No No – Music Falcon
Amy shared a follow-up
In a follow-up video, Amy shared what happened next.
“I did not have to pay for that, obviously,” she told viewers. “I did send it back. The server, one of them, was training. They were probably in their 20s. And when she brought it out to me, I just kind of looked at it, and I wanted to say, ‘What the hell is this?’ I didn’t. I just said, ‘What is this?’ And she goes, ‘That’s what you ordered.’ And I looked back down, and I’m like, ‘No, it’s not. Sorry, no, it’s not.'”
“And she said, ‘Yes, you did.’ And I looked at her and looked at the person she’s training. I’m like, ‘Would you eat this?’ And she just kind of shrugged. I’m like, ‘I need to talk to your manager.’ And then I was [expletive] about her attitude for me not wanting those nachos. But she got the manager. The manager was super nice. She apologized, offered to remake them. I said ‘No, thank you.’ And I ended up getting a salad instead and praying that they didn’t do anything to mine.”
Amy didn’t immediately respond to The Mary Sue’s request for comment via TikTok comment.
More Chili’s drama
Amy wasn’t the only dissatisfied customer. TikToker Lisa (@_lhintz) recently went viral after sharing how Chili’s ‘scammed’ her by calculating the tip to be more expensive than stated.
In the clip, she showed how the Chili’s Ziosk machine automatically added the 15% tip—except, this tip was wrong. Still, Lisa found the suggested tips confusing. The machine suggested a 15% of $6.04, which doesn’t add up because 15% of $33.28 is $4.99.
“Now [Chili’s], $6.04 is not 15% of 33.28,” the on-screen text read.
Brinker International didn’t immediately respond to The Mary Sue’s request for comment via TikTok comment.
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