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Chronicle Live
National
Agency Staff

O2 working again: Mobile phone network apologises to customers for outage

Mobile network O2 says it has fixed an issue affecting some customers across the UK which made it impossible to make or receive calls.

It is not clear how wide the technological issue was nor what caused it to happen.

Users reported problems on Friday morning.

O2 was down for many customers (PA)

An O2 statement on its status page read: "Our earlier issue with voice calls has now been fully resolved.

"We apologise for any inconvenience this may have caused."

A number of users began contacting the network via Twitter on Friday morning, citing that they are unable to make calls to others, as well as problems receiving them.

In an earlier statement, O2 said: "Our technical teams are investigating reports of issues when some customers are making and receiving voice calls.

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"Data use is not impacted. We apologise for any inconvenience."

Other mobile networks, including Sky, Tesco and Giffgaff rely on O2's services, but there have been no reported issues from their customers.

The incident comes after a major outage in December , in which millions of customers were unable to get online for at least a day.

O2, which has more than 25 million UK customers, and its systems and equipment provider Ericsson issued a joint apology for last year's outage, saying it was a result of a software issue.

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