Regarding your letter concerning unfair practices by LPG suppliers, I have had the same experience.
This week, when my two-year contract with Calor expired, it offered me a renewal at 47p a litre, fixed for two years. FloGas, however, was offering 29.95p on a two-year contract with a guaranteed maximum increase of 3.5% in the second year. I decided to switch and it was painless and quick. Calor’s response was to offer me slightly better terms. I refused on the grounds that I do not like to be taken for a mug.
Since a 2009 ruling by the Competition Commission, suppliers are obliged to transfer ownership (presumably on commercial terms) of bulk tanks to the new supplier when a customer switches. It seems that LPG suppliers have kept this very quiet – and perhaps your readers should be made aware of the fact it is now so simple to switch.
RE, Machynlleth, Powys
Your letter says it all. Several other readers have reported similar overcharges and difficulties in switching supplier. Other domestic LPG users take note.
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