A Nottinghamshire GP surgery has put together a video to put patients at ease about returning for visits.
Brierley Medical Centre in Huthwaite serves more than 9,000 patients.
Its patient participation group has worked with staff at the surgery to tell people how services have been transformed to safely provide healthcare to the needs of the community.
Measures such as three different entrances, depending on patient risk, have been introduced to minimise contact and keep staff and patients safe.
There is also social distancing throughout the surgery with allocated seats in the waiting room and staff taking on different areas of the surgery to work further apart.
In the video, Steve Wright, chairman of Huthwaite Involved Patients (HIP), said: "It's likely that these measures and effects will have to stay in place for quite a considerable period of time."
Dr Lucy Genillard, GP partner at the surgery, said: "There is a myth that we are closed at the moment but although our doors are shut it does not mean that we are shut to business. We are still very much here wanting to help you as best we can."
While patients can be seen at the surgery, many requests can be managed over the phone.
However, if a doctor decides a patient needs to visit the centre, there are three different ways this happens.
In the Red Zone, where a patient is known or suspected to have coronavirus following a triage over the phone, the patient will be asked to come to the 'red entrance' where there will be met and asked to sanitise their hands.
In the meantime, the doctor will enter a room allocated for putting on and removing PPE and then escort the patient to the 'red room'.
After the appointment, the doctor will fully clean down the room, and head back to a separate clinical room to write up notes or prescriptions.
The Green Zone uses the main entrance, as this is a medium to low risk area of the practice.
By phoning the reception from the entrance, the patient can then be allowed in after sanitising their hands and wait in the socially distanced seating area.
For those who are clinically at high risk or vulnerable to infection, there is the Blue Zone, which has another separate 'clean' entrance.
This also allows the patient to be seen in part of the surgery where there is no risk of cross contamination.
