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Daily Record
Daily Record
Ross Thomson

North Lanarkshire health bosses urge locals to give feedback to ensure services improve

Health and social care managers in North Lanarkshire are calling for local people to get in touch with feedback to ensure services improve further.

Health & Social Care North Lanarkshire (HSCNL) is one of more than 500 organisations using Care Opinion to listen to what patients, service users and carers tell them, then respond and act on the feedback.

Care Opinion is an independent, not-for-profit, website that gives patients and carers a way of voicing what they think of the services they receive anonymously.

The online service means that people can share honest feedback easily, stories are directed to the service to help them make a difference and everyone can see services are listening and evolving in response.

Trudi Marshall, nurse director, Health & Social Care North Lanarkshire, said: “As a partnership, we are committed to using Care Opinion as an easy way to ensure we keep listening to, and learning from, the people who use our services.


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“If you’ve experienced healthcare or social care recently, either as a patient or service user, as a carer or friend of someone else, please let us know how it was.

"What was good? Can we make it better?

“All feedback we receive is handled by Care Opinion which can then ask Scotland’s health and social care services to respond to your feedback you share. Your name is not shared with us so everything you tell us is confidential.

“So, please tell us your experience - help make our services better.”

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And did you know Lanarkshire Live is on Facebook? Head on over and give us a like and share!

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