I booked BA Club [business] class to fly from Sofia, Bulgaria, to London Heathrow because I have a disability.
There was no priority check-in, no fast-track security or priority boarding, and no extra space between seat rows. DG, London
A flight from Sofia to Heathrow in early December costs £40 if you fly economy and £633 for a club class seat, but you have to squint at the asterisks on the web page glorifying the benefits of club class to discover that some of the perks – such as dedicated lounges and check-in desks – are only available at certain airports, and fast-track security is restricted to London airports.
Extra space is more about width than legroom since the middle seat is kept free between club passengers.
BA admits priority boarding was not enforced on your flight but declines to offer a rebate.
If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number. Submission and publication are subject to our terms and conditions.
