A new pop-up bank is to open in West Lothian as a bigger branch closes this month.
TSB is launching a pop-up service in Bathgate this week to support customers with their banking needs such as making payments, getting help with products and services, and assistance with bereavements.
The service is being launched due to the closure of TSB’s Bathgate branch this month.
TSB is operating 43 of these services across the UK in communities where it takes TSB customers longer than 20 minutes to travel to their nearest TSB branch.
The service will operate from Bathgate Reconnect Regal Theatre every Thursday following branch closures announced last year.
The Courier reported last year on TSB announcing the closure of branches in Bathgate and Broxburn.
TSB has engaged with communities, customers, staff and politicians to ensure its face-to-face banking services are suited to the evolving habits of customers and the needs of communities.
Regional Director, Gillian Petty commented “Although we’ve seen a significant rise in customers using digital banking, we know accessing banking services and cash remains important to many customers and we’re always looking for innovative and inclusive ways to help them.
“The pop-up service will support our customers in Bathgate and Bo’Ness who still want access to a face to face service.”
Linlithgow and East Falkirk MP, Martyn Day commented:
“I have been extremely concerned and engaged with the TSB about the effect of its branch network strategy on Linlithgow and East Falkirk. Therefore, I warmly welcome the bank’s decision to situate two of its forty-three “pop-ups” in my constituency.
“I’m sure this concession to provide face-to-face banking services in Bathgate and Bo’Ness will be a relief to many, particularly TSB’s elderly and vulnerable customers living in these areas, and will lessen the impact of social isolation we have recently experienced by encouraging people back to the high street.”
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